Last updated: March 5, 2026
Grid ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, including any other media form, media channel, mobile website, or mobile application related to, operated, or connected therewith (collectively, the "Platform").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. Your continued use of the Platform after posting changes to this Privacy Policy will mean you accept those changes.
2.1 Personal Information You Provide
We collect information you directly provide to us, such as:
2.2 Information Collected Automatically
When you visit the Platform, we automatically collect certain information about your device and how you interact with it:
We use the information we collect for various purposes:
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who assist us in operating the Platform and conducting our business, including:
4.2 Public Information
Information you include in your public barbershop profile (shop name, description, services, barber names, hours) will be visible to customers searching for booking services.
4.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:
4.4 Business Transfers
If Grid is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be part of that transaction.
We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and assume the risk associated with transmitting information to us.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
7.1 Access and Portability
You have the right to access your personal information and request a portable copy of your data in a structured, commonly used, and machine-readable format.
7.2 Correction and Deletion
You can update or correct your personal information through your account settings. You also have the right to request deletion of your account and associated data, subject to legal retention requirements.
7.3 Marketing Communications
You can opt-out of receiving promotional emails from us by clicking the "unsubscribe" link in our emails or adjusting your preferences in your account settings.
7.4 Cookies
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.
7.5 GDPR Rights (EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.
Grid uses cookies and similar tracking technologies to enhance your experience and collect information about how you use the Platform. These include:
You can control your cookie preferences through your browser settings or our cookie consent banner.
The Platform may contain links to third-party websites and services that are not operated by Grid. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
The Platform is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including Portugal and the United States. These countries may not have data protection laws equivalent to those in your home country. By using the Platform, you consent to such transfers.
For users subject to GDPR or similar regulations, we process personal data as a Data Processor on behalf of Barbershop Owners (Data Controllers). A Data Processing Agreement is available upon request.
Grid may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the revised Privacy Policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
If you are located in the EU and wish to lodge a complaint with a supervisory authority, you have the right to do so in your country of residence.